Terms & Conditions

Revised December 2023

By accepting our quotation or by using this website you agree to be bound by the terms & conditions of Monite Window Cleaning and Monite Ltd.

Payment Terms

Commercial customers are required to pay within 30 days of the invoice date. We accept payment by bank transfer or direct debit.

Unless signed up for the direct debit option, residential customers are required to pay cash or card at the time of the visit. If not present on the day, payment will be required at least 48h in advance in order to secure the booking.

If non payment exceeds 30 days Monite Window Cleaning reserve the right to suspend your cleaning. If we then fail to receive monies owed within 90 days, we will pass on your details to a collection agency to recover the debt. You will then be liable for all related charges, collection agency fees and court related fees.

Weather

Our pure water systems work in nearly all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do effect our services & schedule.

Ingress & Egress

Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides and charge accordingly. If we've only cleaned your front windows due to a locked gate you can book a rear window clean by contacting us.

If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this, please let us know and we will add this to our notes.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

Due to insurance liabilities we will be unable to move obstacles such as, but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.

Due to previous insurance claims we do not bring our water hoses through the main part of your property or climb over fences. Whenever available, we will bring through a trolley or backpack to clean the back. If that is not possible, we may only be able to offer a "front windows only" service for properties with no rear access.

Cleaning Frequencies

Monite Window Cleaning ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If so, an extra "initial cleaning" charge will be added to the invoice.

If a verbal maintenance contract has been initiated for a monthly, bi-monthly or quarterly window cleaning visit, you will be subscribing to a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full, if you cancel our services before the 3 cleans have been completed.

We are happy to supply a schedule of visit dates for our residential customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date up until a week before our visit.

In terms of our regular visits, in view of the end of year holidays, we may need to optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.

Damages

Our company or staff do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Our company or staff do not accept liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it's adhesion.

Scratched window sills. Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it's just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition.

Scratched glass. The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.

24 Hour Guarantee

Monite Window Cleaning offer a 24 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free.

To qualify for a free reclean you must contact us within the 24 hour time period. A call out charge of £45.00 may be applied if we return to clean and we find the issue is not related to our visit, but it is the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit etc.

Please note that achieving optimum cleaning results may require a few visits. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

Cancellation

If you wish to cancel our services please provide at least 5 days notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period. Cancelling your Direct Debit at your bank does not automatically cancel your window cleaning service.

Monite Window Cleaning will send a reminder the week before the next scheduled visit. We require a minimum of 48h notice for any changes or cancellations to your following visit. Any such notice received within the 48h period will not be acted upon. Our offices close at 5pm and reopen at 8am the next day.

Right To Refuse Work

Monite Window Cleaning reserves the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.

We reserve the right to charge up to 100% of the agreed work, if the conditions have not been met by the customer resulting in the work not being able to take place, because of scheduling, access or any other issues.

Privacy & Cookie Policy

Our privacy & cookie policy is available to view at the bottom of this website.

We reserve the right to amend these terms and conditions without notice.